ITIL® Foundation (Version 5) Certification Training in Singapore
DreamsPlus is an Authorized Training Partner of PeopleCert, delivering official ITIL® Foundation (Version 5) training. Launched in 2026, ITIL® Version 5 is the latest evolution of the ITIL service management framework, helping professionals understand modern digital product and service management, value creation, customer experience and AI governance.
Whether you're new to ITIL® or upgrading from ITIL® 4, this course provides the essential knowledge and practical foundation to understand and apply ITIL® concepts in today's digital organisations.
What's New in ITIL® Version 5?
ITIL® Version 5 marks the latest evolution of service management, reflecting how organisations create, deliver and manage value in modern digital environments. Compared with ITIL® 4, the framework places greater focus on digital products, services, value co-creation and modern ways of working.
Modern digital product and service management
Brings product and service management together to reflect how organisations operate today.
AI governance and responsible AI
Addresses the growing role of AI in organisations, with greater attention to responsible adoption, governance, transparency and accountability.
Value co-creation
Places greater emphasis on creating value with customers, users, partners, suppliers and other stakeholders.
Digital and customer experience
Recognises the importance of digital experiences and customer needs in the delivery and management of products and services.
Alignment with modern practices
Connects ITIL® with approaches such as Agile, DevOps, Lean and PRINCE2.
Updated certification pathways
Provides progression opportunities towards role-aligned designations such as Practice Manager, Managing Professional and Strategic Leader.
What You'll Learn in ITIL® V5 Foundation Training
The ITIL® V5 Foundation course introduces the essential concepts, principles and practices required to understand modern service management and digital product management.
You will learn:- Core concepts of service management and value co-creation
- Digital product and service management principles
- The ITIL® Value System, guiding principles and governance
- Continual improvement and how organisations can improve their services and practices
- The Four Dimensions of Service Management: Organisations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes
- The ITIL® Product and Service Lifecycle and Service Value Chain activities
- Value streams and processes used to create, deliver and improve products and services
- Value stream mapping and management
- Digital and customer experience considerations
- AI governance and responsible approaches to AI adoption
- How ITIL® works alongside Agile, DevOps, Lean and PRINCE2
Who Should Attend ITIL® V5 Foundation Training?
No formal prerequisites are required for the ITIL® V5 Foundation course.
- IT service management and IT operations professionals
- Service desk analysts and support professionals
- Service managers and product managers
- Digital delivery and transformation teams
- CX and UX professionals
- Digital product teams
- Professionals looking to strengthen their service management knowledge
- IT professionals beginning their ITSM career
- Anyone planning to progress to advanced ITIL® certifications
Whether you are starting your ITSM career or building on existing ITIL® knowledge, the Foundation certification provides a practical starting point.
ITIL® Version 5 Course Format & Duration
DreamsPlus offers flexible learning options to suit different learning requirements and schedules.
Instructor-led training
2 days / 16 hours
Recommended self-study
20–30 hours for learners new to ITIL®
Delivery options
Classroom, live virtual and self-paced eLearning
Professional development
16 CPDs/PDUs/CEUs awarded on completion
Job Roles
What's Included in Your ITIL® V5 Training?
Your training package includes:
- Official ITIL® Foundation (Version 5) training
- Training delivered by certified trainers
- Official ITIL® V5 learning materials
- ITIL® V5 Foundation exam preparation
- Practice questions and exam guidance
- Learner support throughout the training journey
- Guidance on continuing your ITIL® certification pathway
ITIL® V5 Foundation Exam Details
The ITIL® Foundation exam assesses your understanding of the key concepts and principles covered in the ITIL® V5 Foundation syllabus.
For the latest examination requirements, registration information, pricing and official policies, refer to PeopleCert's official ITIL® certification information.
Already ITIL® 4 Certified? Upgrade to Version 5
If you already hold an ITIL® 4 certification, you can continue your ITIL® journey with Version 5. PeopleCert also offers an ITIL® Foundation Bridge (Version 5) route for eligible ITIL® 4 holders who want to update their Foundation-level knowledge without repeating the full Foundation content.
Why Take the Bridge?
- Build on your existing ITIL® 4 knowledge
- Focus on the key changes introduced in ITIL® Version 5
- Avoid repeating Foundation-level learning you already know
- Continue your ITIL® certification journey with Version 5
Why Choose DreamsPlus for ITIL® V5 Certification Training?
DreamsPlus is an Authorized Training Partner of PeopleCert, providing official ITIL® Foundation training with certified trainers and course materials aligned with the applicable PeopleCert curriculum.
With DreamsPlus, learners benefit from:- Authorized PeopleCert training
- Certified trainer-led instruction
- Official ITIL® V5 learning materials
- Real-world examples and practical exercises
- Structured ITIL® V5 Foundation exam preparation
- Practice and revision support
- Learner support throughout the certification journey
- Guidance for progressing from Foundation to advanced ITIL® certifications
DreamsPlus also brings its AI-enabled teaching approach, using the same methodology applied across its Scrum Master and Product Owner programmes to support practical and engaging learning.
ITIL® V5 Certification and Career Benefits
ITIL® V5 Foundation provides a recognised foundation for professionals working across service management, IT operations, digital delivery and product-focused environments.
The certification can support career development in areas such as:- IT service management
- IT operations
- Service delivery
- Service desk management
- Digital product management
- Digital transformation
- Technology management
- Customer and digital experience
Get ITIL® V5 Foundation Certified in Singapore
Start your ITIL® V5 certification journey in Singapore with DreamsPlus. Choose the available learning format that suits your requirements and build your foundation in modern service management with an Authorized PeopleCert Training Partner.
Speak with our training advisors for upcoming batch dates, delivery options, pricing, group discounts and enrolment information.
Enroll Now → Talk to a Training Advisor →Frequently Asked Questions About ITIL® V5 Foundation
- Central Business District (CBD)
- Raffles Place
- Marina Bay
- Tanjong Pagar
- Shenton Way
- Bugis
- Orchard
- Suntec City
- Jurong East / Jurong Innovation District
- One-North
- Mapletree Business City / Pasir Panjang
